Privacy policy

Last updated: [DATE_PLACEHOLDER]

This policy explains how Arthrosamid Near Me, operated by Professional Medical Ltd, collects, uses, stores, and shares personal information when you use this website, take the suitability quiz, make an enquiry, or are matched with a clinician.

Who we are

Professional Medical Ltd is the data controller for personal information collected through this website and through enquiries made by telephone, email, online booking links, or the website contact form. The site trades as Arthrosamid Near Me.

What we collect

We may collect your name, email address, telephone number, postcode, consultation preferences, appointment enquiry details, quiz responses, and any information you choose to provide about symptoms, medical history, imaging, previous treatment, or treatment goals.

We also receive limited technical and attribution information when you use the website, such as IP address, device and browser information, pages visited, referrer information, dates and times of access, basic security logs, and campaign parameters such as UTM values or click identifiers where present.

Information about symptoms, diagnosis, treatment, imaging, medication, or medical history is special category data under UK GDPR and receives additional protection.

Please only provide health information that is relevant to your enquiry or consultation.

Why we use it (lawful bases)

We use personal information to respond to enquiries, review quiz responses, match you with clinicians in our network, arrange consultations, provide information about Arthrosamid treatment, manage administrative records, protect the website, and comply with legal, regulatory, insurance, and professional obligations.

We process enquiry and matching information where it is necessary to take steps at your request before entering into a contract, to provide services, or to manage a patient relationship.

We process some information where necessary for our legitimate interests, including responding to enquiries, running and securing the website, managing business administration, and improving services. We balance these interests against your rights and expectations.

We process information where necessary to comply with legal obligations, including accounting, regulatory, insurance, and complaints-handling requirements.

Where health information is processed for the purpose of matching you with a clinician for assessment, diagnosis, treatment, care, or related healthcare administration, we process it where necessary for the provision of health care by or under the responsibility of a healthcare professional, and where relevant with your explicit consent.

Where we rely on consent, for example for optional marketing or any processing that specifically requires consent, you can withdraw that consent at any time.

Sharing data with matched clinicians

When you submit the suitability quiz or otherwise enquire through Arthrosamid Near Me, we share your contact details, postcode, and quiz responses with the clinician we match you to, so they can contact you and provide care. The clinician acts as a separate data controller from the point at which they receive your information. Each clinician operates their own privacy policy in line with UK GDPR.

Other sharing

We may also share information with appointment booking providers, secure email and IT providers, website hosting providers, payment or accounting providers, professional advisers, and regulators where this is necessary and lawful.

If you book through a third-party appointment system, that provider may collect additional information under its own privacy terms.

We do not sell personal information. We do not use website enquiry information for automated decision-making or profiling.

International transfers

Some service providers may process personal information outside the UK. Where this happens, we use appropriate safeguards, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, or another lawful transfer mechanism.

How long we keep it

We keep personal information only for as long as necessary for the purpose it was collected and to meet legal, regulatory, insurance, accounting, and professional requirements.

General website enquiries that do not lead to a clinician match are usually kept for up to 12 months. Matching, billing, and platform records may be kept for longer where required for legal, insurance, or record-keeping purposes. Accounting records are usually kept for six years.

Cookies and analytics

The website may use essential technologies needed to deliver pages, maintain security, and operate forms or booking links. We do not currently use non-essential advertising cookies on this website without consent.

Website hosting and security systems may create server logs containing technical information such as IP address, browser, device type, pages requested, and timestamps. These logs are used for security, diagnostics, and service reliability.

Your rights

Under UK data protection law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent.

If you are concerned about how we use your personal information, please get in touch with us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection. The ICO can be contacted at ico.org.uk or by telephone on 0303 123 1113.

Updates

We may update this privacy policy from time to time. The latest version will be published on this page.